Helpdesk:  Cycliq

Cycliq

To assist you with the proper running and maintenance of your Fly6 or Fly12 device


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Cycliq Knowledgebase + RA Requests
How-To Guides
If you, or your customer, have any questions regarding Cycliq products - including product set-up, "how-to", or product support, Cycliq's Support home page has all the information you could ask for and more.




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Fly 12 not charging
Some people have found that their Fly 12 isn't charging.  Not sure why ... 

Cycliq have advised the following:


  • Leave the unit plugged in for about 2min ... carefully unplug it ... leave out for a short while (30sec ?)
  • Plug in ... leave for 2min ... carefully unplug ... 
  • Again ... and this time hopefully, the last ... carefully plug in ... it should for most devices, now be charging.
If the device still fails to charge, do once or twice more ... IF that then still fails ... submit an online ticket.
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Fly 6 - "Device not recognized" error?

Try the following...


1. Ensure device is fully charged, and turned on, before connecting - your PC will only 'see it' when it is powered on. 
2. Try connecting to PC using another USB cable, or a different USB port.



For any R.A. request - please note.
Cycliq have requested that ALL Cycliq items - if deemed faulty - are to be returned to Cycliq directly, for them to work with the end-user, and resolve the issue.

That means that the customer (or the store on their behalf), lodge an application for a Return Authority on Cycliq's website, via selecting 
"New Support Ticket". on their website.

https://cycliq.freshdesk.com/support/home
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Fly 6 - doesn't stay on or won't charge?
This may be caused by issue with either the battery, or the SD card.

Quick Battery Test (< 5 mins)
1. Connect to wall mount charger - if no light comes on, the unit is not charging...

2. Try gently reconnecting the charge cable an additional 2-3 times.

3. Remove the SD card and try to power on device - if it powers on, refer to Formatting section below

4. If none of the above work, confirmed battery error -> create RA ticket via Cycliq website (below).


SD Card Formatting (5-30 mins - depends on size of card)
If device powers on with SD card removed, it is likely a formatting issue...

1. Plug the Fly6 into your PC
a. It should install device drivers, and should then show up like a normal flash drive... If it doesn't, try a different USB port (or a different PC).  

2. Copy your video data out of the DCIM folder (time will vary, depending on file size)

3. Once complete - RIGHT click on the FLY6 name, and opt for 'QuickFormat.'  
a. IF 'Quick Format' does not work, perform a Full Format (i.e. UNTICK Quick format)  - this will take awhile

5. Now opt to "Remove device safely"

6. Once removed, turn the unit on - problem solved.  

7. If the above does not work -> create RA ticket via Cycliq website (read below)


For any R.A. request - please note.
Cycliq have requested that ALL Gen 1 items - if deemed faulty - are to be returned to Cycliq directly,
for them to work with the end-user, and resolve the issue.

That means that the customer (or the store on their behalf),
lodge an application for a Return Authority on Cycliq's website,
via selecting
"New Support Ticket". on their website.
https://cycliq.freshdesk.com/support/home
https://cycliq.freshdesk.com/support/home
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