Helpdesk:  Amazfit

Amazfit

FAQ and further information about our products



ARTICLES

Package contents
Watch, Charge cable, User Manual
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Charging your watch

Please fully charge your watch before use. It takes about 2.5 hour to fully charge it.

To charge your Amazfit watch

Insert the watch into its charging base, attach the USB end of the charger to your PC or a normal charging adapter. Once clipped in, the watch face will light up and show that the watch as “charging”.

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Turn on your watch

First, make sure your watch is charged to avoid interruptions during the initial setup process. 

To turn on your watch, press the button on the right-hand side of your watch.

To turn off your watch, press the same button on its right side to wake the watch, swipe left till you see “SETTINGS”. Tap on SETTINGS and swipe UP, you will see an option to turn off the watch. Tap on OK on the interface to turn off.

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Pair & Connect

Open Amazfit app and select Sign-up with a Mi account. After you have created and signed into your user account, the app will ask you input your details like your gender, height, and weight.

To connect Amazfit Bip to your phone, activate Bluetooth on your mobile phone, open Amazfit app, tap “No paired devices” in the home screen of the app (tap the right hand corner “profile”---”My device”), Tap on “watch” and tap “Amazfit Bip” to pair.

Place the watch next to or onto your phone while the Bluetooth connection on your device is in search mode. Then you will receive a pairing request on your watch. Tap the check mark to confirm for pairing.

After confirmation, your watch will connect to your phone immediately and it will update Repository, Firmware, and AGPS automatically. This process may take several minutes to complete.

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Do I need to turn on Bluetooth to connect all the time?

No, you don’t need to turn on Bluetooth on your phone all the time.

Turn on Bluetooth when you need to sync data, receive notifications, update firmware, and set alarms.

Turn off Bluetooth, watch will still track your steps, sleep, activities and vibrate for alarms.

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Keep disconnecting from the app

Could you please explain under what circumstances your watch disconnects with your phone? Was your watch close to your phone when it disconnected? And which mobile phone do you use to pair the watch?

Please note that your watch may be disconnected with your phone if there are other Bluetooth interfaces or the distance between watch and phone is beyond the effective range (10m) of Bluetooth. When you open the app and it says it's disconnected, please turn off and on the Bluetooth on your phone, keep your watch close to your phone and try connecting again.

For Android mobile device, please enable auto-start and lock Amazfit app in the "recent Apps"/ "App overview" plane.

Here is an example:

1) Open the Security Center/Software/System Settings on your phone.

2) Tap autostart, Swipe up till you find Amazfit app, Toggle the switch to turn it on.

3) Tap Authorization Management, Tap Permission Management, swipe up till you find Amazfit app.

4) Lock the app in the "recent apps"/ "app overview" plane. Do so by first opening the apps, then press the "recent apps/overview button" . From there, find the Amazfit app, pull down on it to "lock it", so it never gets cleared.

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Download the APP & Sign in

The Amazfit app is available for iOS in the Apple App Store and for Android in the Google Play Store. Please search for “Amazfit” to download and install the app.

Scan the QR code in the Amazfit Manual to download and install Amazfit APP.

You will have 6 methods to sign in the account, select one to create the account. (Mi account, Wechat, Google, Facebook, Line, Email)

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I can’t sign in to Amazfit APP, what should I do?

Check if you enter correct user account and password.

Switch the network from WIFI to Mobile Data on the setting of your phone.

Clear Bluetooth Share data and erase app cache/data.

Reboot your phone.

If the above steps don’t work, please write and submit a feedback from Amazfit App and send your ID to the customer support.

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Can I pair more than one watch in one account?

Yes, you can pair your Amazfit watch with an account that already paired with GTR and Stratos or other models.  But you can’t connect them at the same time. One of them can be an active device and connected with your mobile phone and the other one will disconnect.

And if you have paired multiple bands/watches, only 1 device would be available to record data and receive notifications.

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How can I sync to Strava/Google fit/Apple health?

You can download Amazfit app to pair and connect the  watch.  In Amazfit app, the watch data can be synced to Strava.

1. Log in Amazfit App

2. Tap Add accounts in Profile page and choose Strava/Google fit/Apple health to add

Currently, all the outdoor running, walking and bike can sync to Strava, indoor activities, swimming, Non-GPS activities and previously completed activities are not included.

If you have an existing Strava account, use existing login credentials to continue with the integration. If you do not have a Strava account, follow the prompts to create a new Strava account.

If you failed to sync, we suggest you try it later because there is some times a delay in terms of the data being uploaded to our server and transferred to Strava's system. Although it should be instantaneous, some users could see their data immediately, two hours later or even 24 hours later.  And please also try syncing data again, like logging out and in of Amazfit watch app again and waiting for data to appear. 

If you are still experiencing the same issue, please send us a screenshot of all the activities that you can see on both the app and Strava.  And submit a feedback from your Amazfit watch app (APP--Profile--Feedback), and also send your Amazfit ID (APP--Profile--ID) here.  Our tech support will help locate the issue.

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Does your watch alert you when battery level is low?
You will receive a low battery notification on the watch when battery is equal or lower than 10% and equal or lower than 5%. This notification stays on the watch interface for 4 seconds, then it returns to the lock screen. Watch will vibrate and turn off automatically when battery runs out.
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How to set up App Notifications in Amazfit app?
How to set up App Notifications in Amazfit app?

1) Open Amazfit App and tap on“Profile” in the lower right-hand corner. 

2) Tap on My devices-- Amazfit watch

3) Tap on App alerts to allow Amazfit access notifications

4) Turn on App Alerts

5) Tap on “Manage apps” in the lower middle of the screen and select app to alert.

Note: If you toggle on “only receive app alerts when the screen is off”, you will only receive app alerts when your phone screen is off.
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