Helpdesk:  Garmin

Garmin

This topic will encompass information and hints and tips to help you with your Garmin product.  

Most of these have been garnered from all corners of the internet and through trial and error ...

Many thanks to anybody whose images I've borrowed:  all rights belong to the rights holder.


ARTICLES

* Updating your Garmin device *

It is important to note that before updates are applied, two things must be reviewed:


  • Removal of excess activities
  • Charging of device must be more than 75% (overnight is best) using a wall based charging outlet.

Neglect, or failure, to do these things, may result in either your device needing to be formatted and the base firmware being reinstalled ... or ... worse ... becoming a brick.

If your device fails to connect to your PC, there is another FAQ that deals with that possible error.


If you get this type of error:

image

NEVER EVER EVER EVER use Scan and fix ... EVER ... it will brick your device ... simply click on the lower choice Continue without scanning ... and you likely will see this sort of window:

image
Only choose the Open folder option ... 

If the link for Webupdater in the PDF below, fails to work, click 
HERE

.....
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** Activity Tracking and Fitness Metrics ACCURACY

Garmin have a page where their explanation and disclaimer is:

https://www.garmin.com/en-US/legal/atdisclaim
er
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**Consumer Warranty Info**

The Australian Consumer Law 
{aka Competion and Consumer Act 2010 - Schedule 2} protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called Consumer Guarantees.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, we recommend you contact the manufacturer's customer assistance department.

Even though the manufacturer's warranty may have expired the manufacturer is not only best suited, but is obligated to assess the nature, cause and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact your local/state business trading office for assistance.


What does the consumer warranty cover?
Consumer products are warranted to be free from defects in materials or workmanship for one year from the date of purchase.
Within this period, the manufacturer will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost.

What doesn't the consumer warranty cover?

(i) cosmetic damage, such as scratches, nicks and dents;
(ii) consumable parts, through wear and tear, such as batteries, watch straps and heart rate straps, unless product damage has occurred due to a defect in materials or workmanship;
(iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;
(iv) damage caused by service performed by anyone who is not an authorized service provider of Garmin;
(v) damage to a product that has been modified or altered without the written permission of Garmin; or
(vi) damage to a product that has been connected to power and/or data cables that are not supplied by Garmin.

In addition, the manufacturer reserves the right to refuse warranty claims against products or services that are obtained and/or used in contravention of the laws of any country.


Repairs

Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the repair warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
Replacement devices provided as a repair option will only have a 90 day warranty, unless stated differently in the paperwork or Support notes.

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Activity won't upload !!?!?!!

This FAQ item is relevant to various Wahoo and later model Garmin devices ... it is UNlikely to affect older Edge units (510, 810 etc) ... but that's only a guess.

The file structure of the FIT file created by the later devices above, is now DIFFERENT.

The structure of the FIT file is now being flagged as v2. The implementation and introduction of FIT 2.0 has been gradually introduced since May 2016

There are multiple forums in which this issue is being discussed and is a subject over which we have no input.


There are various tools requiring various levels of technical competency on the interweb that will allow you to convert from v2.0 ... down to v1.0 ... the most common are:


NB: Using a GPX file will strip the power data if you are using a power meter.



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ANT+ Adaptor for Smartphones - Do I need it?

ANT+ allows you to reliably connect multiple wireless sensors to the same head unit or mobile device simultaneously.  In these situations, you will need an ANT+ adaptor if your device is not a Garmin or similar ANT+ compatible unit.


Android Users

  • A full list of devices which provide native support for ANT+ can be found here.

iOS Users
  • If you have an Apple device which is not included on this list, you will need a separate ANT+ adaptor!
  • If you have a newer device (iPad Gen 4/Air/mini, iPhone 5 or later), you will need to purchase a 30-pin to Lightning adaptor to make use of the ANT+ adaptor.

PC Users
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ANT+ issues

1. Charge using an AC wall adapter, and remove any excess activities.

  • The files on your head unit can become corrupted when too many activities are stored (e.g. more than 20)
  • Removing excess activities will prevent this - less than 10 activities is our recommendation

2. Update the firmware in your head unit and any other connected devices.


Firmware updates and removing activities fixes MOST things. USB drivers may well be at play as the problem, but that is more rare than a blue moon.


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Bluetooth Pairing - Forerunners and Smartphones
When paired with newer Forerunner watches, the Garmin Connect Mobile application can wirelessly upload and share fitness data with the Garmin Connect website.

These watches will only pair with compatible mobile devices that support Bluetooth Smart (BLE) wireless technology (i.e. Bluetooth 4.0 or later).


To pair with the Garmin Connect Mobile application, please follow the steps below:


Smartphone
  1. Ensure Bluetooth is enabled on the smartphone, and place within 3 metres of the Forerunner.
  2. Open Garmin Connect Mobile application.
    1. Android - Touch the menu icon (3 horizontal lines in upper left corner)
    2. iOS touch the 'More' icon (bottom right)
  3. Touch 'Garmin Devices' > '+' > 'All Devices' > Touch 'Forerunner 225' or 'Forerunner 235'
  4. Complete the Personal Information if requested. 
  5. This allows the Forerunner 225/235 to assign personalized goals and learn your activity level.
  6. Touch 'Next'.

Forerunner 225/235
  1. Touch the Menu button on the Forerunner 225/235.
  2. Select 'Settings' > 'Bluetooth' > 'Pair Mobile Device' > Touch 'Start' (iOS) or 'Search for Device' (Android) on the application.
  3. Touch 'Yes' after verifying the passkeys match.
  4. Touch your choice for Activity Tracking.
  5. Touch 'Done' (iOS) or 'Ok' (Android).
  6. You have now successfully paired the Garmin Connect Mobile application with your Forerunner 225/235, and the device will sync.
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Charging Issues (i.e. my Garmin won't hold a charge)

  • Computers should not be used to charge a Garmin device (if you can avoid doing so).
    • There are technical reasons for this that will result in incorrect battery percentages (e.g. shows 100%, but only lasts 20 minutes). 
    • The AC wall block is supplied for a reason ... If you arent supplied with an AC wall block, but do have one from a different device, you should be able to use that instead

  • For watches, OFTEN caused by dirty contacts... 
    • Clean well with a cotton tip and a bit of metho, then using a pin, gently scrape the contacts surface with a pin a few times and gently clean again; fixes ~80% of issues
    • Regular maintenance WILL prevent this (e.g. rinsing the watch after an ocean swim, gentle clean/rinse with soapy water - do NOT push any buttons!)

  • Corrosion can be an issue - general maintenance is key!
    • Broken contacts - often result from not cleaning for quite some time!
    • Rub a drop of WD-40 on the device end of the USB cable and gently work the cable in and out a few times. 
    • This is a good idea to do a) soon after purchase, and b) every month or two, reducing the likelihood of any possible corrosion, from a poorly-sealed weathercap/USB port.

  • Possible faulty charging cable...
    • Test with a different Garmin USB cable or from a new one, in-store; often the supplied cable is not being used.


And, as always...

  • Remove any excess activities!
    • The files on your device can become corrupted when too many activities are stored
    • Removing excess activities will prevent this - aim for no more than 10 activities



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Compatibility of the speed (BSS) and/or cadence (BCS) sensors

Compatibility of the speed (BSS) and/or cadence (BCS) sensors


The new Bike Speed Sensor (BSS) and Bike Cadence Sensor (BCS) will work with all new cycling sensor compatible fitness devices and even some old ones. Devices that are compatible with the original Garmin bike sensor, GSC 10, may not be guaranteed to work with the new sensors.

If your device is not pairing and not on the list below, you may need to update your software using Garmin Webupdater.

Devices NOT compatible with new Bike Speed and Bike Cadence sensors:

  • Edge 305
  • Edge 705
  • Fenix/Tactix/D2
  • Forerunner 50
  • Forerunner 305
  • Forerunner 310XT
  • Forerunner 405/405CX/410
  • Forerunner 610
  • Forerunner 620*
  • Virb Elite
These devices will continue to work with the GSC 10, but will not be updated to work with the new sensors.

*The Forerunner 620 will pair with either the BSS or BCS, but is unable to pair with both at the same time. When searching for Bike Sensors on the Forerunner 620 the device will pair with the sensor that is detected first.
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Condensation issues

The IPX7 rating for Garmin and other products is valid. The issue of condensation, especially in watches, is invariably caused by the pressing of a button, either purposefully or {unknowingly} by accident, while the device is wet, thus breaking the IPX7 seal and is the primary cause of most condensation issues. 

What can I do?
  • Put the watch into a Ziploc bag of rice or silica gel, seal it, and then place it into a second Ziploc bag, so it is airtight ... leave it there for about 5  7 days
  • If this doesnt fix it, or there are fish inside ... it will probably need to be returned to us ... please call or check with us! Do NOT just send it to us.
  • If the watch has a QR mount attached, we will need to know what you can see of the serial number.

Also note...
Some people also find that if they leave their watch in the sun, it forms condensation on the glass underface.  This is relatively normal.  The air we breathe has a level of humidity in it, as does the watch inside.  The solution to this is to reduce the temperature of the watch slowly back to normal, and then use the quickish fix above if you have concerns.

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Display reads "Software missing"

Software missing
is an indication that something in the low-level base software that runs the device during the boot process has been overwritten, or failed to update catastrophically.




Why does this happen? 


This is most commonly seen when a user has plugged in their device and sees this message:


image.

And then clicks on "Scan and fix (recommended)"


If this is the first time you are seeing this message, please click on Continue without scanning

Microsoft, in its wisdom, errs on the side of caution, and recommends you 'scan and fix' which then proceeds to break things, not fix them.


Please create a Support Ticket and this will be remedied for you quick smart.
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Edge 1030 sensor compatability

In total, heres all the the sensor types the Edge 1030 supports:

ANT+ Cadence only sensors
ANT+ Edge Remote
ANT+ eBike
ANT+ Heart Rate
ANT+ Bike Lighting Control
ANT+ Power Meters
ANT+ Radar
ANT+ Gear Shifting (SRAM RED eTAP, Campagnolo EPS)
ANT Shimano DI2
ANT+ Speed/Cadence combo sensors
ANT+ Speed only sensors
ANT+ Varia Vision (aka remote displays)
ANT VIRB Action Cam
Bluetooth Smart Cadence only sensors
Bluetooth Smart Heart Rate
Bluetooth Smart Power Meters
Bluetooth Smart Speed/Cadence Combo
Bluetooth Smart Speed-only sensors



Thank you DCR
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Edge 25 - how do I get my HR strap paired / HR data displayed?


How do I pair my ANT+ HR sensor? Where is the data displayed?

  1. Start the watch, go into 'Settings' and scroll down to 'Connect Sensors'. 
  2. While wearing the HR strap, press the top right button and hold the Edge to the HR transmitter.
  3. Once found, when in a Sport mode training, scroll down twice to view the HR (Page 3).
Note. The HR cannot be set as a display field, it only appears if a HR is paired while in training mode (i.e. during an activity)!


How do I customize HR settings (i.e. enable/disable HR zone alerts)? 

First, ensure your firmware is up-to-date...

  1. Connect your Edge 25 to your PC / Mac using the included USB Charging/Data Cable.
  2. Using Garmin Express, sync and update the firmware on your Edge 25.

Second, set up your Edge 25 to include HR zones...

  1. Ensure your Edge 25 is connected to your PC / Mac using the included USB Charging/Data Cable.
  2. Using Garmin Connect, select the 'hamburger' icon in the top left, then 'Devices' -> 'Edge 25' 
  3. Under 'Ride Options', Heart Rate Alert should be shown (if required, the user can enable alerts).
  4. Under 'User Settings', ensure that Heart Rate Zones are displayed and enabled and customise if required.
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Edge 510 Format and Reinstall Instructions

These instructions were written using a Windows PC ... they will necessarily be slightly different if you have a MAC, but the principles will be the same.

Instructions:



1. Download the following file from http://www.fesports.com.au/download/Edge510.zip

2. Extract the file contents to a folder you can easily find (e.g. the desktop)

3. Connect the Edge 510 to your computer using the supplied Garmin USB cable.  
(It should show up as a "flash drive/USB hard drive". You may see an Autoplay window appear, asking you to 'Open folders to view files'. Perfect.)


4. Right click on the Drive marked as Garmin, and select Format.

5. Ensure 'Unit Allocation Size' is set to DEFAULT

6. Ensure Quick Format option is and remains unticked

7. Begin the Format

8. When Format is complete, copy the files you extracted previously into the newly formatted Garmin drive. 

9. Once the copy is finished, SAFELY unplug your Garmin, turn it on, and do nothing else.  
  • It might also start looking for satellites or ... 
  • When it asks you (IF it does ask you) to select a language, DON'T select a language .... just turn it OFF.

10. Plug the Garmin back into your PC and wait ~1 minute (give your pc time to find and install drivers again, if needs be, refer step 3 again)


11. Install and run Garmin WebUpdater to update the software at http://www8.garmin.com/products/webupdater/howtoinstall.jsp

12. Once updated, SAFELY unplug your Garmin and then turn on to complete the process!  BE PATIENT.

13. After the device has been set up ... leave it outside for a MINIMUM of 20 min to ensure that the satellite data is captured correctly.  

  • This may need you to disable Auto Power Off (until you complete this) ... so that it stays on for the 20min+ ... 
  • Settings > System > Auto Power Down ... must show as OFF

If you have any questions about these instructions, or are unsure of how to proceed,
please call us!
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Edge 520 and eTap

The Edge 520 and the eTap do not play well ... when Wi-Fi is turned on in the Edge 520.  Turn it off.
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Edge Series - using multiple bikes with different sensors


Garmin have dispensed with Bike Profiles for newer models, including the Edge 25, 520, 1000, using the following logic....

  • Sensors are stored in a "sensor pool," so they do not need to be re-paired when using different bikes. 
  • If your Edge finds multiple active sensors of the same type (that you have paired with previously), it will offer you the choice of which one do you want to use.
  • The Edge 520 & 1000 still have 'activity profiles' however (like the 510/810), whereby you can configure different screens for different activities such as riding indoors.

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Elevation and Barometric Altimeter issues

To cover this comprehensively as there is more than one component that could be at "fault" ... DCRainmaker has an excellent post on this subject:

https://www.dcrainmaker.com/2010/05/understanding-sport-device-gps.html

It is VERY comprehensive and does get a bit high end ... but it is WELL WORTH a read to understand that sometimes things aren't going to be "exact".

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Fenix / Fenix2 / Fenix3 / Tactix / D2 - battery life
An ultra marathon (ultra distance) or extra-long hike may require a decrease in track detail to ensure sufficient battery life, while a normal activity may benefit from greater detail. UltraTrac is a GPS mode that by default decreases the update rate of GPS data to once a minute to provide up to 50 hours of use in ideal conditions.  

Please note carefully that it says UP TO, which means, that in your less than ideal conditions it may be 35 hours ... or 42 hours ... or 49.5 hours ... or 31 hours ... 


IMPORTANT:
All ANT+ sensors will be disabled and stop recording while the device is in UltraTrac mode. However, at times ANT+ sensor data may be recorded while the devices records a GPS track point.

To maximize battery life and detail on the Fenix, Tactix or D2:

1.Press Orange/Action key
2.Select Setup
3.Select System
4.Select GPS Mode
5.If activity is over 24 hours, Select UltraTrac
6.If activity is around 8 hours, Select Normal

If activity is greater than 8 hours:
1.Select Normal
2.Press Back
3.Select Tracks
4.Select Time for Method
5.Select Interval time*
6.Select Done


To maximize battery life and detail on the fenix2:
This is as yet untested on the fenix3, but may work.

1.Hold Menu key
2.Select Settings
3.Select Activity
4.Choose Activity
5.Select GPS Mode
6.If activity is around 8 hours, Select Normal
7.If activity is over 8 hours:
1.Select UltraTrac
2.Select Interval time*
3.Select Done

Adjusting the settings on your watch will provide you with a good balance between battery life and track detail.

*Setting the update rate to 15 seconds will provide approximately 20 hours of tracking, while setting the update rate to 20 seconds should provide greater than 24 hours of tracking time. Results will vary based on tracking conditions (heavy tree cover and other things like terrain and buildings can decrease the battery life faster).

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Fenix 3 - finding satellites

The fenix 3 has a different menu structure to the fenix 2 and you can no longer "see" the satellite plot chart.

Please review the Youtube video link:

https://www.youtube.com/watch?v=GP7ZuQ2t_98
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Fenix 3 - incorrect altitude readings after manual calibration...
It is possible that when performing a manual calibration, the altitude entered may in fact be incorrect...

In some instances, an altitude level has been entered, which hasn't taken into account that height is entered by two panels. the first panel is how many 'thousands' of metres above sea level you are. The last is how many meters from 0-999. 

Entering the height in the first column, and entering the same number in the second column, means incorrect values are being entered. The effect is the device gives you erroneous reading!

Example:
44 metres is entered as 44044 meters - or 44000 if you leave the second number as zeros. GPS satellite only exist at around 20200metres!  
If you enter 0 and then 44 you get it calibrated correctly to 44metres.


When performing a manual calibration, please ensure that you have taken this feature into account!
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Fenix 3 - Swimming issues

As you can likely tell, the Fenix 3 is not a "swim watch" per se. It's more a mountaineering, kayaking type watch ...

I have read that the 50m pool is ok to be used for swimming laps with the fenix3, whereas the 25m ... not so much.

The following from the Garmin website:

Discrepancies in distance may be caused by multiple sources:
  • Inexperience in lap swimming
  • Switching stroke type mid-length
  • Stopping or walking mid-length
  • Dramatic changes of speeds mid-length
  • Performing drills that affect arm motion
  • Interruptions from pool traffic
  • Failing to set up pool size properly
  • Using a pool that is too small for your level of swimming proficiency

To decrease the amount of discrepancies:
  • If resting between lengths, use rest intervals
  • Use a strong push-off from the wall with a long streamlining (glide) phase
  • Swim continuously throughout the length at a consistent pace
  • Use one stroke type throughout each length
  • Continue to strive for a consistent stroke pattern
  • Try switching the watch to the other wrist
  • Use drill log 1 for drills that affect arm movement
  • If missing lengths as a strong swimmer, consider using a standard-sized pool 2
As swimming technique improves with the use of the above instructions, distance accuracy will improve.

1 If drill log is not available; use rest intervals for drills that affect arm movement.
2 If lengths are being missed (under-counted) in a small pool (25m or less), consider using a standard-sized pool (50m) as the watch may miss lengths for strong swimmers who only take a few strokes to cross small pools.

Hopefully some of the above will resolve things.
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Footpod Calibration
This tool is from Ray, at dcrainmaker.com:


http://www.dcrainmaker.com/2011/06/garmin-ant-footpod-calibration-tool.html

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Forerunner Broken Strap - Replacement Issues
Band replacement with some Garmin Forerunner models can be confusing …

For illustration purposes, the Forerunner 610 is used as the model to illustrate what has been seen …

image  image



As can be seen above, the watch has a black plastic cap for want of a better expression, attached to the watch body.


Close up examination reveals that this cap, still has the pin inserted into it and the cap from the band is still attached …

image


This pin, is the only thing keeping the cap attached to the watch body



Once this pin is removed …

image


The black plastic will come away from the watch body and you will be able to replace the band normally …


IF the black plastic remains on the watch body, you will NOT be able to attach/insert the new band … it simply will not fit …



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Garmin Connect - Smartphone Compatibility

For a full list of compatible smartphones which support wireless uploads via Bluetooth 4.0 (aka Bluetooth Smart), check the following link.

http://support.garmin.com/support/searchSupport/case.faces?caseId=%7bbbfc9660-8f77-11e3-d5f4-000000000000%7d
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Garmin Express issues - Windows 10

Windows 10 Anniversary Edition
does not recognise some Garmin devices when plugged into USB.  
The "Anniversary Edition", is that available for download and purchase since July 31, 2016; we don't have any reports yet about the Creator's Update (available to Anniversary systems only).

This includes Forerunner 15, Fenix and Edge 520

Garmin have released a new version of Garmin Express which includes the updates needed to access a Garmin USB device.

The generic page for Garmin Express is here:  http://software.garmin.com/en-US/express.html

Opening the page link will start the download.  

It is a 47mb download.

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GPS / Satellite fixing method


See the attached PDF of the Auto Locate for various OTHER devices ... 

image

To reset the satellite data in the above devices, and others added to Garmin's catalogue since, a master reset will be necessary (see other pages for this) ... it MUST then be left outside with a clear view of the sky fora MINIMUM of 20min ... 

Failure to follow this guideline, of minimum time, will only result in incorrect readings, and thus a repeat of the procedure.   Do it right the first time.


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GPS question ...

The new Edge 130 has the ability to access the Galileo Satellite system ... so ... for all concerned ... here is a comparison of the satellites:

https://upload.wikimedia.org/wikipedia/commons/b/b4/Comparison_satellite_navigation_orbits.svg

Thank you Wikipedia.
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Help! I am now a 255 year old woman & my weight is now 2000 pounds! (or similar)

Sadly, something has gone awry yep, really!

The device will need to be formatted, reinstalled, updated and tested by our warranty team - please open a ticket, wait for us to respond to you, but the unit will need to come back to us.

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HRM Issues - Random Spikes in HR


A fairly in-depth (but straightforward) explanation of both the causes, as well as some quick fixes, can be found here.

http://www.dcrainmaker.com/2010/04/troubleshooting-your-heart-rate.html
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HRM not pairing
Hello team ...

With HR straps especially, please provide a proof of purchase on application for an RA ... if from a bundle box, please provide the serial number from that. Until this information is forthcoming no RA will be issued to you.


The below suggestions assume you have changed the battery today, and already tested that that does NOT work ... after you have of course UNpaired / disabled Pairing for it in the head unit, turned the head unit off ... and then attempt to REpair to the head unit once turned on and Search All sensors etc.



In the meantime, you can cross check the strap yourself in this way:

  • remove the transponder from the suspect strap
  • attach that transponder to a known working strap (this makes it a "new" strap)
  • then pair that "new" strap to a *different* head unit ... and if you get correct readings, then we know the transponder is working as it should.
  • and most importantly: when any ANT+ sensor has had a battery change, the head unit being paired to, should have that sensor disabled, the head unit turned off and then the head unit turned back on, and the sensor enabled / search for all sensors.
  • If you are using a Garmin HRM Run ... the firmware in this can be updated. Open the Garmin Connect app in your phone, pair the strap to it and process the update.

If you get no readings, please advise what the head unit was that you paired to and the firmware version in that head unit (usually: Settings > System > About) ... without that information, no RA will be issued.

There is NO need for anyone to wear the customer's strap ...

NOTE: HR Straps sent to us, that, after testing (and if necessary, updating) the transponder with a known working strap, do connect and provide reliable data, will have the soft strap only replaced, be invoiced accordingly including freight
, and have the transponder and new soft strap returned.

Generally speaking, if your HR strap is more than 6 months old and fail the tests above, you are advised to buy a complete new strap, or soft strap only, as necessary.

I'll wait to hear back after your testing ...
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Metric changes to Imperial during activity

Go to garmin connect website and login - use a proper computer, not your smartphone!

  • Click on the "devices" tab,
  • look under device settings, there should be a segment called device display
  • Save it, sync your device, and it'll be fixed. 
  • It will also be reflected on the garmin app on your phone.
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NEW Bike Speed Sensor and Bike Cadence sensors (BSS & BCS)


Some older Garmin units only support concurrently connecting to EITHER the speed-only sensor or the cadence-only sensor (or a combo sensor).

Basically, the pairing menu only allows you to connect to one sensor in that category.

DCRainmaker has confirmed that the Edge 500/510/800/810/1000 all are fine, as is the FR910XT, Fenix2.

The vast majority of non-Garmin units support it just fine since those companies often sold the single-profile sensors (whereas Garmin never did).

On your unit, youre looking for the menu option that says Speed and Cadence Sensors, as a separate line from Speed/Cadence sensor and Speed-only and Cadence-only sensors. So if you have four categories to choose from, youre good. Three categories then youre limited on concurrent sensors.
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No PC Connectivity (i.e. my device won't connect to the PC, but has previously)

We have found that one or a combination of these fixes will work ... 


Disconnect / Re-connect  (aka Force Mass Storage Mode)
  • Remove the USB cable from the PC, but keep it plugged into the device.
  • With the device turned OFF, press and hold the Lap/Reset button
  • Now, carefully plug into the pc ... 
  • When it begins to show up as normal at the PC (i.e. with an Autoplay window or as a USB disc drive) let go of the button [it can take 15 120 sec, and your finger may well get uncomfortable!]. 
  • IF it doesn't show up, try a different USB port ... 

Reinstall Drivers


If the device still fails to connect...
Attempt with a different USB port ... if it still fails, try a different computer; the USB drivers on your PC might need to be installed again; be patient.
R
ubbing a drop of WD-40 on the device end of the USB cable and gently working the cable in and out a dozen or so times before plugging into the PC ... can not only help restore your connection, but also protects against corrosion of the USB port.
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No Speed, Cadence, or Heart Rate?


So, you've changed the battery, in your HR strap {or speed/cadence sensors} and still nothing?

Have you....

1. Un-paired the speed/cadence or HRM from the device, and then re-paired it ? 

  • HRM -> set HRM to NO; put the sensor on, set to YES, then re-scan
  • Speed & Cadence -> ensure you have selected the correct sensor in your bike profile - failure to select the correct sensors will leave you without one or the other!
    • For GSC10, select Speed/Cadence 
    • For new speed & cadence sensors, select speed & cadence


2. Tested the HRM with a known working device? 


3. Tried to reset the transponder?
  • Remove the battery for a minute or so, and then re-install. Simple as that!

4. Ensured the HRM strap has been well maintained?
  • Some have found that by applying moisture to the strap (not the sensor) first, patting dry and then wearing it, it works much better! 
  • Dont let sweat build up in it
  • Clean the strap only - not the sensor - after each run with a gentle hose / hand rinse in clean water
  • Let it dry face up on a flat surface; NOT in a dryer which will void your warranty. Hand wash gently and rinse every 4th or 5th run.


5. Completed a master reset of the head unit?

  • Be aware - you will lose data!

6. Removed all excess activities?
  • The files on your device can become corrupted when too many activities are stored
  • Removing excess activities will prevent this - aim for no more than 5 activities

It is important to note here that HR straps have a limited warranty, as they are a recognised "wear and tear" item.
Care of the product, contrary to, or in contravention of, the instruction manual, will VOID the warranty.



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Optical HR hints

If youre struggling with accuracy, ensure youve tried:
  • Moving it away from the wrist bone. It should be at least 1-2cm away (and never on-top).
  • Try putting it on the inside of your wrist (the soft fleshy part, generally sensors do better there)
  • Try the other wrist, youd be surprised how often that makes a difference

Thank you DCrainmaker!
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Random turning on / off ... and other weird issues
This is almost guaranteed to be caused by one of two things:

  1. Too much data  
  2. Old firmware

Removing activities - either manually or with a Master Reset - and then updating the firmware using Garmin WebUpdater (we no longer recommend Garmin Express), is the quickest way to resolve this issue


WARNING: Before doing a firmware update, ALWAYS charge overnight first regardless of your device saying it is already "100%"     failure to do this may result in bricking the device!

At all times, a firmware update will resolve a lot of issues.

Never send a device to us that hasn't been checked for this first; if it can be!

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Running Dynamics POD

This device uses a CR1632 battery not any other size. 

For you to obtain consistent reliable results, the use of a 50c battery is NOT the way to go with ANY device, except maybe a garage remote, hence our STRONG recommendation is to ALWAYS use a KNOWN brand ... Energiser, Maxell, Panasonic etc etc ...
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SD card issues - VIRB and Cycliq

There seems to be a lot of confusion surrounding SD cards ... 

Essentially, it comes down to price ... and reading the fine print.  This link has a discussion on a Garmin forum, but the information is equally relevant to Cycliq products.

https://forums.garmin.com/archive/index.php/t-316763.html
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USB sticks


Differences between USB1 and USB2


The primary difference between USB1 and USB2 is the number of ANT channels the stick supports. The number of channels determines how many devices the stick can handle, as each connected device operates on a single channel. USB1 has 4 channels (and can thus connect up to 4 devices) whereas USB2 offers 8 channels (and can thus connect up to 8 devices).

USB2 not only offers the ability to pair more devices, but it also features more robust connections once devices are connected.

In common scenarios like downloading your data, it doesnt really matter if you use a USB1 or USB2 stick but when it comes to applications that may leverage the USB stick for real-time data transfer such as Zwift or Trainer Road the extra channels become particularly important if you have multiple ANT+ accessories (like Speed, Cadence, Power Meters, Heart Rate, etc…)

Determining what kind of USB stick you have

ANT+ USB1 sticks are no longer in production.

All recently purchased ANT+ sticks will be of the USB2 variety. However, if you're using an older ANT+ stick, there's a chance it may be USB1.

You can tell if your ANT+ stick is a USB1 model in two ways:

1. The stick will be labelled "USB1-Wireless USB Stick" on the reverse side of the stick.  (USB1 Stick.jpg)
2. If you have a Garmin-manufactured stick, the inner portion of the plug-in point will be white.  (USB1 Stick-2.jpg)

If neither of the above are applicable to your ANT+ stick, it's probably USB2.   Additionally, all mini ANT+ USB sticks are USB2




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Very slow responding device, or stuck in a reboot loop ...
This is again, generally caused by too many activities, or a lot of short activities {laps}. You can attempt to remove them, and see how it goes, but often these require a format and a reinstall of the software, which means you do send to us to complete this for you. {Ensure you apply for an RA}

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VIRB battery charging issues ?

If your battery is taking a seemingly long time to charge, and this happens after a few months; i.e., it should only take about 3hrs to charge, and is now taking about 11 or 12 hrs … the fix is simple.

Set the device recording … and leave it on until the unit goes flat.  The device will get warm.

Remove the battery.

Let it go back to room temperature {about an hour}.

Plug it back in to the VIRB or the charging cradle … and you should now be back to a ~3hr charge [not getting warm].

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Vivoactive GOLF App - Instructions on How to Use

When using your Vivoactive for golf, it needs to:
(a) check GPS first (to know where you are), and
(b) your phone will then offer a Golf course library based on those courses which you have already downloaded to your mobile phone.

 
Where can I find a list of golf courses available?
http://sites.garmin.com/clsearch/intosports/golfcourse.html

NOTE. Due to space limitations, course data is stored in your smartphone, rather than the Vivoactive itself.** 

**UPDATE. Firmware Version 2.80 allows you to cache (i.e. save) the most recently played course on your Vivoactive without the need to link to your phone! 


How do I set up my Vivoactive for golfing?


Basically...
  • Things need to be updated regularly.
  • You need to sync before you walk out on the first tee.
  • You need your mobile phone when you play - but you can download the course in advance!

Instructions:
You need first to download / install Garmin Express on your PC, and Garmin Connect on your phone, then:

Install and Update your Vivoactive, using your PC...

  1. On your PC, open Garmin Express - select "Add device"
  2. In the top right, there is Update Device, click on it, click on Update
  3. Click on Manage (under Applications)
  4. Select Golf, then press the right orange button
  5. Click Apply - but don't close Express yet !!!

Pair your Vivoactive with your smartphone...

  1. On your Smartphone, using Bluetooth, pair with your Vivoactive watch.
  2. Open Garmin Connect and ensure the device is associated with your login

Download Courses to your phone...

  1. On your smartphone, in the Connect app, click on the "hamburger" icon
  2. Tap on GOLF
  3. Select your courses
  4. Tap on Download Golf Courses
  5. Tap on Sync
Back to your PC... Remove the Vivoactive from PC and take outside, as well as your phone. Time to play!


Using your Vivoactive on the golf course...

  1. On the Vivoactive, press the button on the right hand side
  2. Tap on 'Golf'
  3. WAIT for GPS; it will show a list of courses near to you
  4. Select one, it will download the rest of the course data from the phone



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Vivofit 2 - Why does the button no longer work?
It is possible that if you change the vivofit module to a different band that you could inadvertently insert it the wrong way. When this happens the button ends up on the wrong side of the band.

The easiest way to confirm that you have the module inserted correctly into the band is to make sure that the button on the band is on the right side of the display as shown below:





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vivomove HR - Calibrating the Watch Hands

Calibrating the Watch Hands

If the watch hands do not match the digital time, you should manually calibrate the watch hands.


  1. Hold the touchscreen to view the menu.


  2. Select

    image >
    image >
    Calibrate Hands
    .


  3. Tap
    image or
    image until the minute hand points to the 12 o'clock position.


  4. Select
    image.


  5. Tap
    image or
    image until the hour hand points to the 12 o'clock position.


  6. Select
    Done.
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What is the Master Reset for my Edge 1030

Clearing User Data and Settings

You can clear all user data and restore the device to its initial setup.

This removes your history and data, such as rides, workouts, and courses, and resets the device settings and activity profiles. This will not remove any files you added to the device from your computer.


Select


image > System >  Device Reset >  Clear Data and Settings >  image

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What is the Master Reset for my Edge 200
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.



image

Instructions
1.Power device OFF
2.Press and hold the Lap, Start/Stop, and Page simultaneously
3.Power on device (continue to press and hold step #2 buttons)
4.Release all buttons when display goes blank* ... don't blink … * - extremely quick process

The Edge 200 is now reset. Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.






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What is the Master Reset for my Edge 25

The Master Reset for this unit is easy ... 

  • Power on holding the two right side buttons down.
  • Release top button on first beep,
  • Release lower button on second beep.

The beeps they speak of are not loud ... so listen carefully, and make sure to let the correct button go ... :)
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What is the Master Reset for my Edge 500
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal (see end of article)
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

By doing this reset, all user information, workout history, and satellite data may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


image

Instructions
1.Power device off
2.Press and hold Page/Menu, Start/Stop and Power simultaneously
3.Release buttons when the word "Garmin" disappears

After the Edge 500 is reset, it will walk through the initial setup. After completing this, leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.

If the device is not receiving a satellite signal, perform an AutoLocate before performing a master reset.

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What is the Master Reset for my Edge 510, 800, 810, and 1000
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.

imageimageimage


Instructions:
1.Power device off
2.Press and hold Lap/Reset and Start/Stop
3.Power device on while still holding both buttons
4.Continue holding buttons when the Garmin "splash" screen appears
5.Release buttons when Garmin "splash" screen disappears


The head unit is now reset. Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.

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What is the Master Reset for my Edge 520
Prompted non-vol clear
  1. Turn device off
  2. Hold the Down key while powering on the device
  3. Continue holding the down key until the Factory Reset prompt appears
  4. Select OK to clear
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What is the Master Reset for my Fenix 3


Why Perform a Master Reset?


There are some occasions when performing a master reset can resolve certain issues, including:

  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data may be erased. Workouts can be backed up to training programs like Garmin Connect.


Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


image
   

Instructions:
  1. Ensure the device is powered OFF
  2. Hold in (and continue to hold in) the Back / Lap button
  3. Press in and release the Power button
  4. After the word "Garmin" disappears - you will see:


















5.  Release Back / Lap Button
6.  Press down, to highlight Yes, then press Start / Stop to complete the MR.
7.  The watch will reboot and you will be offered your choice of languages etc


All done. The Fenix 3 is now reset. Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.



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What is the Master Reset for my fenix 5/5s/5x

Resetting Your Device


  1.    Hold LIGHT for at least 25 seconds.
  2.    Hold LIGHT for one second to turn on the device.

IF that fails ... try this:

Power off the fenix
Press and release the Power button
Once the Garmin Logo appears Press and hold the Start and Back buttons
When you hear the first beep let the start button go
When you hear the second beep let the back button go
The device will boot back up and you will be prompted to enter your profile information

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What is the Master Reset for my Fenix, Fenix2, Tactix, or D2
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


Fenix 1                                         Fenix 2

image               image               



Tactix                                                         D2
image                  image

Instructions
  1. Ensure watch is powered off
  2. Press and hold Down button
  3. Power on GPS while continuing to hold Down button {NOTE: Immediately release Power button once GPS powers on}
  4. Release Down button once "Clear all user settings?" message appears
  5. Select Yes

The reset on the device is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a
minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.   
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What is the Master Reset for my Forerunner 10 or 15
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.

image

Instructions:

1.Power off watch (press and hold Light, device will count down and shut off)
2.Press and hold Enter (top right) and Down button (bottom right)
3.Press and release Light button to power device back on
4.Release Enter after first beep
5.Release Down button after second beep

The reset on the Forerunner 10 is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data.
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What is the Master Reset for my Forerunner 110, 210, 220, 620 or 630
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.

imageimage  image
Instructions:
  1. Power off watch (press and hold Light, answer Yes to the prompt)**
  2. Press and hold Start/Stop and Lap/Reset
  3. Press and hold Light (three buttons should now be pressed in)
  4. After first beep, release Start/Stop
  5. After second beep, release Lap/Reset
  6. Release Light

The reset on the Forerunner is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.



**If the Forerunner will not power down, press and hold Light until the watch powers off. This causes the watch to reboot itself.

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What is the Master Reset for my Forerunner 225 / 235

A SOFT RESET ... and a MASTER RESET are different ... 

one will not delete your ride history, the other will clear EVERYTHING.



image     image        

Soft Reset:
Clears user entered  information (wheel sizes, height weight etc etc) ... does not delete your history

  • Hold the Power button and select Yes to turn off the device.
  • While holding the lap reset button in, hold the power button to turn on the device.
  • Select Yes.


Master Reset:

This will clear EVERYTHING ... there is no coming back from it.

With the unit already turned on:
Menu > Settings > System > Restore Defaults > Yes


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What is the Master Reset for my Forerunner 310xt ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


image
Instructions:
  1. Power Forerunner off
  2. Press and hold Enter and Mode buttons
  3. Press and release Power button
  4. Press and release Lap/Reset (watch will power off)
  5. Wait 3 seconds
  6. Release Enter and Mode
The reset on the Forerunner 310XT is only successful if the device finishes powering up, and goes to the setup wizard. Repeat the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.
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What is the Master Reset for my Forerunner 60 or 70
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.



image       image
Instructions:
  1. Press Mode, Light, and Up buttons until screen goes blank
  2. Release all buttons
The FR70 or FR60 is now reset - the reset is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.
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What is the Master Reset for my Forerunner 610 ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.

image

READ carefully, before proceeding ...

If the Forerunner 610 is not receiving a satellite signal, perform an AutoLocate before performing a master reset. Performing an AutoLocate on your device removes all of the current satellite data on the device and allows it to re-establish a proper connection with the satellites. Check the Autolocate fix-its FAQ in the Knowledgebase.


Instructions:
  1. Power off watch (press and hold Light, Yes on prompt)**
  2. Press and hold Start/Stop and Lap/Reset
  3. Press and hold Light (three buttons should now be pressed in)
  4. After first beep, release Start/Stop
  5. After second beep, release Lap/Reset
  6. Release Light

The reset on the Forerunner is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.

**If the Forerunner will not power down, press and hold Light until the watch powers off. This causes the watch to reboot itself.



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What is the Master Reset for my Forerunner 910xt ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data (see below) may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.

image

Instructions:

  1. Power Forerunner off
  2. Press and hold Mode and Enter buttons
  3. Press and release Power button (still holding Mode and Enter)
  4. Release Mode and Enter once Power is released
The reset on the Forerunner 910XT is successful if the device finishes powering up and goes to the setup wizard. Try the steps again if the setup wizard does not appear.

Leave the device outside with a clear view of the sky for a minimum of 20 minutes to acquire satellite data once the reset and setup wizard are complete.
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What is the Master Reset for my Forerunner 920xt ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


By doing this reset, all user information, workout history, and satellite data may be erased. Workouts can be backed up to training programs like Garmin Connect.

Please Note
Due to recent software updates for Garmin fitness products, a master reset will not always delete activities - especially if there is a fault which has been caused by failing to delete old data. Activities will need to be removed from the History/Delete Menu, or via the 'Garmin' drive which appears on your PC or Mac when plugged in via USB.


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If the device stops responding, you may need to reset it.  This does not erase any of your data or settings.

  1. Hold "power button" for 15 seconds. The device turns off.
  2. Hold "power button" for one second to turn on the device.


Clearing User Data
You can restore all of the device settings to the factory default values. This deletes all user-entered information, but it does not delete your history.

  1. Hold "power button".
  2. Select Yes to turn off the device.
  3. While holding "down button" hold "power button" to turn on the device.
  4. Select Yes.

Restoring All Default Settings (Master Reset)
You can reset all settings back to the factory default values. This WILL delete all user-entered information and activity history.
  1. Select "3 dot button" > Settings > System > Restore Defaults > Yes.

Viewing Device Information
You can view the unit ID, software version, GPS version, and software information.

  1. Select "3 dot button" > Settings > System > About.


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What is the Master Reset for my VIRB / Virb Elite ?
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not receiving a satellite signal
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)


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Instructions:
  1. Ensure the device is powered off
  2. Press and hold Down dont let go until advised …
  3. Press and immediately release Power be quick!
  4. Wait for the message "Erase all user data?"
  5. … Release Down
  6. Select Yes 
The device should now be reset to factory default settings, all user data will have been removed, and a wizard should appear asking for regular settings etc …. and the device should function as expected.
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What is the Master reset for my Vivofit 1/2/3

To get a full factory reset and will make the device, as new out of the box:

  • hold button to put it in SLEEP mode ;
  • press button 5x very quickly; hold on 5th press until version appears and screen goes blank; (takes about 20sec)
  • release and press button quickly then hold until restart.
All data was erased, and device was unpaired.


There is also a SOFT reset, which won't delete data ... but will fix a lot of minor issues.

  • Hold button to put the Vivofit in SLEEP mode
  • Press the button 5 times until it shows the firmware version (FW version)
  • Hold the button until the Vivofit powers off
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What is the Master Reset for my Vivosmart
Why Perform a Master Reset?

There are some occasions when performing a master reset can resolve certain issues, including:
  • Not functioning properly
  • Restoring the factory default settings
  • Bringing up language selection prompt if incorrect language text is showing
  • Unable to pair up accessories (e.g. heart rate monitor or cadence sensor)

By doing this reset, all user information and workout data may be erased. Workouts can be backed up to training programs like Garmin Connect.


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For the vivosmart, charging the device for 3 or more hours often "resets" it. However, you can "factory reset" your watch with the following procedure.

Instructions:
  1. Delete the Garmin Connect app from your phone.
  2. "Forget" the device in your phone's Bluetooth settings and disable Bluetooth on your phone, then reboot your phone.
  3. Clamp the VivoSmart into its charger, and plug it into your computer.
  4. Erase all files and directories on the VivoSmart when it comes up as a USB drive on your computer.
  5. Eject the VivoSmart USB device from your computer.
  6. Disconnect the VivoSmart from the charger
  7. Re-install Garmin Connect on your phone.
  8. Re-enable Bluetooth on your phone.
  9. Put your Vivosmart into "pairing mode" -- documented in your manual -- and re-pair your VivoSmart as below:
    1. Open Garmin Connect Mobile on your phone.
    2. Touch the Home Menu button
    3. Touch Devices
    4. Touch the + in the upper-right corner
    5. Touch Health and Fitness
    6. Touch vivosmart
    7. Follow the on-screen prompts to complete the pairing process
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